Terms & Conditions
These terms govern your use of the Arca Print Studio website and your purchases from it. By using this
website or placing an order, you agree to these terms. If you do not agree, please do not use the website.
2.1 About these terms
The store is operated by Arca Print Studio LLC. You can contact us at
[email protected] or +1 737 428 4330 during Monday to Friday, 9:00 AM to 6:00 PM CST. These terms apply together with our
Privacy Policy, Shipping Policy, Returns & Refunds Policy and Cookie Policy. Where those policies give you
more specific rights, they apply in addition to these terms.
2.2 Use of the website
You agree to use this website lawfully and not to:
- Attempt to gain unauthorized access to any account, server, database or administration area.
- Interfere with the site, overload it, scrape it at scale, or introduce viruses or harmful code.
- Copy, resell or misuse site content, images, product photos or designs you do not own.
- Submit false, misleading or unlawful information, including in quote requests and orders.
- Upload artwork you do not have the right to use, or artwork that is unlawful, hateful, harassing,
obscene, or that infringes someone else's trademark, copyright or other rights.
We may suspend or block access, cancel an order, or refuse a quote if we reasonably believe these rules
have been broken.
2.3 Customer accounts
Creating an account is optional; guest checkout is available.
- You are responsible for keeping your password confidential and for all activity that happens through
your account.
- Give accurate registration details and keep them up to date, especially your email address and shipping
address.
- You must be old enough to enter into a contract in your location to create an account or place an order.
- Tell us immediately at [email protected] if you think your account has been used without your
permission.
- We may suspend or close an account that is used abusively, fraudulently or unlawfully, or that we
reasonably believe is being used to harm the site or other customers.
2.4 Orders and acceptance
- Adding items to the cart does not reserve stock, and the cart only lives in your browser until you
complete checkout.
- Your completed checkout and captured payment are an offer to buy. A contract is formed when we confirm
your order, for example by sending an order confirmation or by starting production.
- Product images, mockups and Design Studio previews are illustrative. Screens and printers show colors
differently, so the printed result may differ slightly from what you see on screen.
- We may refuse or cancel an order, before or after payment, if the item is unavailable, if the artwork
is unusable or infringing, if the price or product information was clearly wrong, if we cannot ship to
the address, or if we suspect fraud. If we cancel and you have paid, we refund the amount you paid.
- Stock, sizes and colors are subject to availability. If an item becomes unavailable after you order, we
will contact you to agree on a substitute, a partial delivery, or a refund.
2.5 Prices and currency
- Prices are shown in USD and may change at any time. The price you pay is the one shown at
checkout when your payment is completed.
- Prices are per item unless stated otherwise, and items are priced by size where the product page shows a
price per size.
- We try to keep prices and product details accurate. If a pricing or description error is obvious, we may
cancel the affected order and refund you in full, even after payment.
- Order totals, including the shipping charge and any size-based price, are recalculated on our server
before the payment is captured, so the amount charged is the amount shown on the checkout summary.
2.6 Taxes
Unless stated otherwise at checkout, prices do not include sales tax, VAT, GST or similar taxes, and they
do not include import duties, customs fees or brokerage charges. Where we are required to charge tax, it is
added or accounted for as required by the rules that apply to your order. Import duties and customs
charges on international shipments are the recipient's responsibility.
2.7 Payment
- Payments are processed by PayPal, and at checkout you can usually pay with a PayPal account or with a
card through PayPal. We do not collect or store card numbers or bank details.
- You must be authorized to use the payment method you choose, and the billing details you provide must be
correct.
- Payment is captured before production begins. If a payment fails, is reversed or is later disputed, we
may pause or cancel the order.
- By paying, you accept these Terms and our Privacy Policy.
- Refunds are issued through PayPal to the original payment method. See section 4 for the conditions.
2.8 Custom and personalized orders
Most of what we sell is made to order, and much of it is personalized. Please read this section carefully.
- Artwork approval. Before production we may send you a digital proof or preview. Production starts
once you approve it. If you do not respond, we may wait; production deadlines assume you approve
promptly. Check spelling, names, numbers, dates, sizes and colors, and tell us about any correction
before you approve.
- What you approve is what we print. Once you approve a proof, errors that were visible in the proof
(misspellings, wrong names, wrong colors, wrong placement, wrong garment or size) are your
responsibility. If we printed something different from the approved proof, that is our error and we
will fix it.
- Variations are normal. Colors, tones and finishes may vary slightly between screens, dye lots,
garment batches and print runs, and print position can vary slightly between sizes and garment styles.
Reasonable variations of this kind are not defects.
- No cancellation once in production. Personalized items cannot be cancelled, changed or returned
once production has started, because they cannot be resold. If you need to make a change, contact us
immediately; if production has not started, we will do our best to help.
- Sizes. Choose sizes carefully using the size information on the product page. We cannot accept
returns for personalized items in the wrong size ordered by mistake, unless the garment itself is faulty
or does not match the labeled size.
- Quantities. Order quantities are confirmed with you before production. Small over- or under-runs on
bulk jobs are handled by agreement in writing.
- Unusable artwork. If the file you send is too low-resolution, cropped, corrupted or otherwise
unsuitable, we will contact you. If we cannot reach a workable version, we may cancel that part of the
order and refund it.
2.9 Intellectual property
- Your content stays yours. You keep all rights in the artwork, logos, text and images you upload or
send us.
- You must have the rights. By submitting artwork you confirm that you own it or have the permission
of the rights holder, and that printing it does not infringe anyone's copyright, trademark, design
right, publicity or privacy rights, and does not break any law.
- Licence to us. You give us a limited licence to store, copy, resize, modify for print production,
reproduce and share your artwork with our suppliers, strictly to quote, produce and deliver your order
and to keep the records the law requires. This licence ends when the order and any quality window are
closed, apart from copies we must keep for legal or accounting reasons.
- We do not check ownership. We do not verify ownership of customer artwork, and we are not
responsible for content supplied by customers. We may refuse or remove any order or design that we
reasonably believe infringes third-party rights, is offensive, or is unlawful, and we may ask you for
evidence that you have the right to use it.
- Compensation. If a third party makes a claim against us because of artwork you supplied, you agree
to cover the reasonable costs of that claim, to the extent the claim is caused by your content or by your
lack of rights in it.
- Our content. The site's design, text, product photography, mockups and other material are ours or
licensed to us, and may not be copied or reused commercially without our permission.
2.10 Third-party links and services
The site links to and loads services we do not control, such as PayPal for payments, Google Fonts for
typography, Google Analytics and the Meta Pixel (only with consent), and our social media profiles. Their
own terms and privacy policies apply to those services. We are not responsible for third-party websites,
content or services, and a link does not mean we endorse them.
2.11 Availability and changes to the service
We aim to keep the site available, but we do not promise uninterrupted or error-free service. The site may
be unavailable during maintenance, updates, hosting incidents or events outside our control. We may change,
suspend or discontinue parts of the site, including products or the Design Studio, at any time.
2.12 Limitation of liability
- Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including
liability for death or personal injury caused by our negligence, for fraud, or for your non-waivable
statutory consumer rights.
- To the extent the law allows, we are not liable for indirect, incidental or consequential losses, such
as lost profit, lost business or lost opportunity.
- To the extent the law allows, our total liability for an order is limited to the amount you paid for
that order.
- We are not liable for delays or failures caused by events outside our reasonable control, including
carrier delays, customs holds, severe weather, power or network outages, or supplier failures, although
we will keep you informed and work on a solution with you.
- We are not liable for artwork content supplied by customers.
2.13 Governing law and disputes
These terms are governed by the laws of Texas, USA, and the courts of
Texas, USA have jurisdiction over any dispute, without affecting any mandatory consumer
protection rights you have where you live. Before starting formal proceedings, please write to
[email protected] so we can try to resolve the issue directly.
2.14 Changes to these terms
We may update these terms when our services or the law change. The version published on this page applies
to your use of the site from that point, and the effective date will be shown at the bottom of the page.
Orders are governed by the terms in force when the order was placed.
2.15 Contact
Arca Print Studio LLC
Email: [email protected]
Phone: +1 737 428 4330
Hours: Monday to Friday, 9:00 AM to 6:00 PM CST
*Last updated: add the date when you publish this version.*
Shipping Policy
This policy explains how production, shipping and delivery work for orders placed with
Arca Print Studio LLC (Arca Print Studio).
3.1 Production time
Most items are made to order, so production begins after payment is captured and, for personalized items,
after you approve the artwork.
- Standard production time: 2 to 5 business days.
- Production time is counted in business days and starts on the next business day after payment
confirmation and artwork approval. It does not include weekends, public holidays or time waiting for
your approval or for a usable file.
- Larger orders, complex multi-color prints, embroidery, special garments and out-of-stock blanks can take
longer. Where a longer production time applies, we will tell you before or shortly after you order.
- Production times are estimates, not guaranteed dates. If you have a hard deadline (an event, a launch or
a delivery window), tell us before ordering and we will confirm whether we can meet it.
3.2 Transit time
- Estimated transit time after dispatch: 3 to 7 business days, in business days, counted from the day the
carrier collects the parcel.
- Transit estimates are provided by the carrier. They are not guaranteed and can be affected by weather,
carrier backlogs, customs processing and busy seasons.
- The total time you should expect is production time plus transit time. If you need your order sooner,
contact us before ordering to check whether a rush option is available.
3.3 Shipping charges and calculation
- Shipping is charged as a flat rate per order, not per item. The rate is Free.
- The shipping charge is calculated automatically and shown in the order summary at checkout, together
with the subtotal and the total in USD, before you pay. You will never be charged a shipping
amount that was not displayed at checkout.
- All items in one order ship together in one shipment to one address. If you would like items sent to
separate addresses, please place separate orders.
- If you introduce free shipping over a threshold or rates that vary by region or weight, replace this
paragraph with the actual arrangement.
3.4 Order tracking
When the carrier provides a tracking number, we will send it to you at the email address given on the
order, or contact you by phone if email is not working. Tracking information can take a short time to
become active after dispatch.
3.5 Deliveries and addresses
- Please check your shipping address carefully at checkout. It is used exactly as you type it. An
incomplete address, a missing apartment or unit number, or a wrong ZIP or postal code is the most common
cause of a delayed or lost parcel.
- If your address is wrong, contact us immediately at [email protected]. If the parcel has not shipped,
we will correct it. If it has already shipped, we will ask the carrier to redirect it, which may not be
possible and may cost extra.
- If a parcel is returned to us because the address was wrong or incomplete, because nobody was available
to receive it, or because it was not collected from the carrier's pickup point, we will contact you.
Reshipping requires payment of the shipping charge again.
- Risk of loss passes to you when the carrier records delivery at the address you gave us. If you would
like the parcel left in a specific safe place or handed to a specific person, tell the carrier or put it
in the order notes; we cannot accept responsibility for an instructed delivery that is then disputed.
3.6 Lost, delayed or damaged shipments
- Delayed. If the tracking has not moved for several business days, contact us and we will open a trace
with the carrier. Most delayed parcels are found and delivered.
- Marked delivered but not received. Check with neighbors, your household and any front desk or mail
room, and confirm the address on the order. Then contact us; we will help you file a claim with the
carrier.
- Damaged in transit. Keep the parcel, the packaging and the item, take photos of the outside of the
box, the label and the damage, and contact us as soon as possible and within 7 days
of the delivery date recorded by the carrier. We will arrange a replacement or a refund once the claim
is confirmed. Do not throw the packaging away before we ask you to.
- Customs and duties. For international shipments, customs clearance can add time and the recipient is
responsible for any duties, taxes or brokerage fees charged on delivery. Refused international parcels
are handled as returns, and shipping charges are not refunded.
Returns & Refunds Policy
We want you to be happy with your order. Because most of our products are made to order, and many are
personalized, this policy explains exactly what can be returned and what cannot.
4.1 All sales are final
Because our products are made to order and many are personalized, all sales are final. We do not offer
returns, exchanges or refunds because you changed your mind, chose the wrong size, color, style or quantity,
or no longer want the item.
The only exceptions are items that arrive damaged, defective, or not matching your order, as described
in sections 4.2 and 4.3. Report such issues within 7 days of the delivery date
recorded by the carrier. Contact us first at [email protected]; do not send anything back before we
confirm, because unauthorized returns cannot be identified or refunded.
4.2 Non-personalized items
Non-personalized items, meaning stock garments or products printed with a design from our own catalog and
not customized for you, are also covered by the all-sales-final policy above: we do not accept change-of-mind
returns for them.
We will replace or refund a non-personalized item when, within 7 days of delivery,
you report that it:
- has a manufacturing defect, such as a hole, a broken seam, a defective zipper, or a print that peels,
cracks or washes out under normal care;
- arrived damaged in transit (see section 3.6); or
- is not what you ordered (wrong item, size, color or quantity).
To be eligible, the item must be unworn, unwashed and unused except as needed to identify the defect, and you
must show proof of purchase, such as the order number or the PayPal transaction. When the issue is our fault,
we cover the return shipping; otherwise no return is required and we resolve it based on the photos you send.
4.3 Personalized items
Personalized and made-to-order items, including items printed with your artwork, your text, names, numbers
or dates, and items in non-standard sizes, are produced specifically for you and cannot be resold.
We therefore do not accept returns, exchanges or refunds for personalized items when:
- You changed your mind after approving the proof.
- The wrong size, color, garment style or quantity was chosen on the order.
- There is a spelling, name, date or number error that was visible in the proof you approved.
- The color or print position differs slightly from your screen, within the normal variation described in
the Terms (section 2.8).
- The item was worn, washed, dried, ironed, altered or damaged after delivery.
We do replace or refund personalized items when:
- The item has a manufacturing defect, such as a hole, a broken seam, a defective zipper or a print that
peels, cracks or washes out under normal care.
- We printed something different from the proof you approved, in the wrong color or wrong position.
- We sent the wrong item, the wrong size, or the wrong quantity.
- The item arrived damaged in transit (see section 3.6).
4.4 How to start a return: step by step
1. Email [email protected] within 7 days of delivery, from the address used on the
order, and include: your order number, the item and size, the reason for the return, and clear photos
of the item, the defect and the packaging where relevant.
2. We reply during Monday to Friday, 9:00 AM to 6:00 PM CST, usually within two business days, with a return authorization and,
where the return is due to our error, a prepaid label or instructions.
3. Pack the item securely so it is not damaged on the way back, and include the order number inside.
4. Send the parcel to the return address we provide in the return authorization, using the method we indicate. Keep the tracking number and the
receipt until your refund is confirmed.
5. We inspect the item when it arrives. We may take photos for our records.
6. We tell you the outcome by email: approved, or declined with the reason.
7. If approved, we issue the refund to the original PayPal account.
4.5 Refunds
- Refunds are issued through PayPal to the original payment method, in USD, and normally within
a few business days of approval. PayPal can take additional days to post the funds to your account or
card, which is outside our control.
- We refund the item price. Original shipping charges are refunded only when the return is caused by our
error (wrong, defective or damaged item).
- Return shipping is paid by us when the return is caused by our error; otherwise it is paid by you.
- Because payments are processed by PayPal, we cannot refund to a different card, bank account or person.
If your PayPal account has changed, contact PayPal.
- Currency conversion differences and PayPal's own fees are not refunded, as they are not amounts we
receive.
4.6 Exchanges
Because all sales are final, we do not offer exchanges for change-of-mind reasons. When an item arrives
damaged, defective or not matching your order, we replace it with the same item, subject to availability, or
refund it. If a mistake in a personalized item was ours, we produce a corrected run at no charge; if the
mistake was yours (for example an error you approved in the proof), we can produce a corrected run at our
normal price.
4.7 Cancellations
- Orders for non-personalized items can be cancelled any time before they are dispatched, with a full
refund.
- Orders for personalized items can be cancelled or changed any time before you approve the proof or
before production starts, whichever comes first. Once production has started, the order cannot be
cancelled, because the product cannot be resold.
- To cancel, contact us immediately at [email protected] or +1 737 428 4330. Email is the fastest
written record, so please also email if you called.
website or placing an order, you agree to these terms. If you do not agree, please do not use the website.
2.1 About these terms
The store is operated by Arca Print Studio LLC. You can contact us at
[email protected] or +1 737 428 4330 during Monday to Friday, 9:00 AM to 6:00 PM CST. These terms apply together with our
Privacy Policy, Shipping Policy, Returns & Refunds Policy and Cookie Policy. Where those policies give you
more specific rights, they apply in addition to these terms.
2.2 Use of the website
You agree to use this website lawfully and not to:
- Attempt to gain unauthorized access to any account, server, database or administration area.
- Interfere with the site, overload it, scrape it at scale, or introduce viruses or harmful code.
- Copy, resell or misuse site content, images, product photos or designs you do not own.
- Submit false, misleading or unlawful information, including in quote requests and orders.
- Upload artwork you do not have the right to use, or artwork that is unlawful, hateful, harassing,
obscene, or that infringes someone else's trademark, copyright or other rights.
We may suspend or block access, cancel an order, or refuse a quote if we reasonably believe these rules
have been broken.
2.3 Customer accounts
Creating an account is optional; guest checkout is available.
- You are responsible for keeping your password confidential and for all activity that happens through
your account.
- Give accurate registration details and keep them up to date, especially your email address and shipping
address.
- You must be old enough to enter into a contract in your location to create an account or place an order.
- Tell us immediately at [email protected] if you think your account has been used without your
permission.
- We may suspend or close an account that is used abusively, fraudulently or unlawfully, or that we
reasonably believe is being used to harm the site or other customers.
2.4 Orders and acceptance
- Adding items to the cart does not reserve stock, and the cart only lives in your browser until you
complete checkout.
- Your completed checkout and captured payment are an offer to buy. A contract is formed when we confirm
your order, for example by sending an order confirmation or by starting production.
- Product images, mockups and Design Studio previews are illustrative. Screens and printers show colors
differently, so the printed result may differ slightly from what you see on screen.
- We may refuse or cancel an order, before or after payment, if the item is unavailable, if the artwork
is unusable or infringing, if the price or product information was clearly wrong, if we cannot ship to
the address, or if we suspect fraud. If we cancel and you have paid, we refund the amount you paid.
- Stock, sizes and colors are subject to availability. If an item becomes unavailable after you order, we
will contact you to agree on a substitute, a partial delivery, or a refund.
2.5 Prices and currency
- Prices are shown in USD and may change at any time. The price you pay is the one shown at
checkout when your payment is completed.
- Prices are per item unless stated otherwise, and items are priced by size where the product page shows a
price per size.
- We try to keep prices and product details accurate. If a pricing or description error is obvious, we may
cancel the affected order and refund you in full, even after payment.
- Order totals, including the shipping charge and any size-based price, are recalculated on our server
before the payment is captured, so the amount charged is the amount shown on the checkout summary.
2.6 Taxes
Unless stated otherwise at checkout, prices do not include sales tax, VAT, GST or similar taxes, and they
do not include import duties, customs fees or brokerage charges. Where we are required to charge tax, it is
added or accounted for as required by the rules that apply to your order. Import duties and customs
charges on international shipments are the recipient's responsibility.
2.7 Payment
- Payments are processed by PayPal, and at checkout you can usually pay with a PayPal account or with a
card through PayPal. We do not collect or store card numbers or bank details.
- You must be authorized to use the payment method you choose, and the billing details you provide must be
correct.
- Payment is captured before production begins. If a payment fails, is reversed or is later disputed, we
may pause or cancel the order.
- By paying, you accept these Terms and our Privacy Policy.
- Refunds are issued through PayPal to the original payment method. See section 4 for the conditions.
2.8 Custom and personalized orders
Most of what we sell is made to order, and much of it is personalized. Please read this section carefully.
- Artwork approval. Before production we may send you a digital proof or preview. Production starts
once you approve it. If you do not respond, we may wait; production deadlines assume you approve
promptly. Check spelling, names, numbers, dates, sizes and colors, and tell us about any correction
before you approve.
- What you approve is what we print. Once you approve a proof, errors that were visible in the proof
(misspellings, wrong names, wrong colors, wrong placement, wrong garment or size) are your
responsibility. If we printed something different from the approved proof, that is our error and we
will fix it.
- Variations are normal. Colors, tones and finishes may vary slightly between screens, dye lots,
garment batches and print runs, and print position can vary slightly between sizes and garment styles.
Reasonable variations of this kind are not defects.
- No cancellation once in production. Personalized items cannot be cancelled, changed or returned
once production has started, because they cannot be resold. If you need to make a change, contact us
immediately; if production has not started, we will do our best to help.
- Sizes. Choose sizes carefully using the size information on the product page. We cannot accept
returns for personalized items in the wrong size ordered by mistake, unless the garment itself is faulty
or does not match the labeled size.
- Quantities. Order quantities are confirmed with you before production. Small over- or under-runs on
bulk jobs are handled by agreement in writing.
- Unusable artwork. If the file you send is too low-resolution, cropped, corrupted or otherwise
unsuitable, we will contact you. If we cannot reach a workable version, we may cancel that part of the
order and refund it.
2.9 Intellectual property
- Your content stays yours. You keep all rights in the artwork, logos, text and images you upload or
send us.
- You must have the rights. By submitting artwork you confirm that you own it or have the permission
of the rights holder, and that printing it does not infringe anyone's copyright, trademark, design
right, publicity or privacy rights, and does not break any law.
- Licence to us. You give us a limited licence to store, copy, resize, modify for print production,
reproduce and share your artwork with our suppliers, strictly to quote, produce and deliver your order
and to keep the records the law requires. This licence ends when the order and any quality window are
closed, apart from copies we must keep for legal or accounting reasons.
- We do not check ownership. We do not verify ownership of customer artwork, and we are not
responsible for content supplied by customers. We may refuse or remove any order or design that we
reasonably believe infringes third-party rights, is offensive, or is unlawful, and we may ask you for
evidence that you have the right to use it.
- Compensation. If a third party makes a claim against us because of artwork you supplied, you agree
to cover the reasonable costs of that claim, to the extent the claim is caused by your content or by your
lack of rights in it.
- Our content. The site's design, text, product photography, mockups and other material are ours or
licensed to us, and may not be copied or reused commercially without our permission.
2.10 Third-party links and services
The site links to and loads services we do not control, such as PayPal for payments, Google Fonts for
typography, Google Analytics and the Meta Pixel (only with consent), and our social media profiles. Their
own terms and privacy policies apply to those services. We are not responsible for third-party websites,
content or services, and a link does not mean we endorse them.
2.11 Availability and changes to the service
We aim to keep the site available, but we do not promise uninterrupted or error-free service. The site may
be unavailable during maintenance, updates, hosting incidents or events outside our control. We may change,
suspend or discontinue parts of the site, including products or the Design Studio, at any time.
2.12 Limitation of liability
- Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including
liability for death or personal injury caused by our negligence, for fraud, or for your non-waivable
statutory consumer rights.
- To the extent the law allows, we are not liable for indirect, incidental or consequential losses, such
as lost profit, lost business or lost opportunity.
- To the extent the law allows, our total liability for an order is limited to the amount you paid for
that order.
- We are not liable for delays or failures caused by events outside our reasonable control, including
carrier delays, customs holds, severe weather, power or network outages, or supplier failures, although
we will keep you informed and work on a solution with you.
- We are not liable for artwork content supplied by customers.
2.13 Governing law and disputes
These terms are governed by the laws of Texas, USA, and the courts of
Texas, USA have jurisdiction over any dispute, without affecting any mandatory consumer
protection rights you have where you live. Before starting formal proceedings, please write to
[email protected] so we can try to resolve the issue directly.
2.14 Changes to these terms
We may update these terms when our services or the law change. The version published on this page applies
to your use of the site from that point, and the effective date will be shown at the bottom of the page.
Orders are governed by the terms in force when the order was placed.
2.15 Contact
Arca Print Studio LLC
Email: [email protected]
Phone: +1 737 428 4330
Hours: Monday to Friday, 9:00 AM to 6:00 PM CST
*Last updated: add the date when you publish this version.*
Shipping Policy
This policy explains how production, shipping and delivery work for orders placed with
Arca Print Studio LLC (Arca Print Studio).
3.1 Production time
Most items are made to order, so production begins after payment is captured and, for personalized items,
after you approve the artwork.
- Standard production time: 2 to 5 business days.
- Production time is counted in business days and starts on the next business day after payment
confirmation and artwork approval. It does not include weekends, public holidays or time waiting for
your approval or for a usable file.
- Larger orders, complex multi-color prints, embroidery, special garments and out-of-stock blanks can take
longer. Where a longer production time applies, we will tell you before or shortly after you order.
- Production times are estimates, not guaranteed dates. If you have a hard deadline (an event, a launch or
a delivery window), tell us before ordering and we will confirm whether we can meet it.
3.2 Transit time
- Estimated transit time after dispatch: 3 to 7 business days, in business days, counted from the day the
carrier collects the parcel.
- Transit estimates are provided by the carrier. They are not guaranteed and can be affected by weather,
carrier backlogs, customs processing and busy seasons.
- The total time you should expect is production time plus transit time. If you need your order sooner,
contact us before ordering to check whether a rush option is available.
3.3 Shipping charges and calculation
- Shipping is charged as a flat rate per order, not per item. The rate is Free.
- The shipping charge is calculated automatically and shown in the order summary at checkout, together
with the subtotal and the total in USD, before you pay. You will never be charged a shipping
amount that was not displayed at checkout.
- All items in one order ship together in one shipment to one address. If you would like items sent to
separate addresses, please place separate orders.
- If you introduce free shipping over a threshold or rates that vary by region or weight, replace this
paragraph with the actual arrangement.
3.4 Order tracking
When the carrier provides a tracking number, we will send it to you at the email address given on the
order, or contact you by phone if email is not working. Tracking information can take a short time to
become active after dispatch.
3.5 Deliveries and addresses
- Please check your shipping address carefully at checkout. It is used exactly as you type it. An
incomplete address, a missing apartment or unit number, or a wrong ZIP or postal code is the most common
cause of a delayed or lost parcel.
- If your address is wrong, contact us immediately at [email protected]. If the parcel has not shipped,
we will correct it. If it has already shipped, we will ask the carrier to redirect it, which may not be
possible and may cost extra.
- If a parcel is returned to us because the address was wrong or incomplete, because nobody was available
to receive it, or because it was not collected from the carrier's pickup point, we will contact you.
Reshipping requires payment of the shipping charge again.
- Risk of loss passes to you when the carrier records delivery at the address you gave us. If you would
like the parcel left in a specific safe place or handed to a specific person, tell the carrier or put it
in the order notes; we cannot accept responsibility for an instructed delivery that is then disputed.
3.6 Lost, delayed or damaged shipments
- Delayed. If the tracking has not moved for several business days, contact us and we will open a trace
with the carrier. Most delayed parcels are found and delivered.
- Marked delivered but not received. Check with neighbors, your household and any front desk or mail
room, and confirm the address on the order. Then contact us; we will help you file a claim with the
carrier.
- Damaged in transit. Keep the parcel, the packaging and the item, take photos of the outside of the
box, the label and the damage, and contact us as soon as possible and within 7 days
of the delivery date recorded by the carrier. We will arrange a replacement or a refund once the claim
is confirmed. Do not throw the packaging away before we ask you to.
- Customs and duties. For international shipments, customs clearance can add time and the recipient is
responsible for any duties, taxes or brokerage fees charged on delivery. Refused international parcels
are handled as returns, and shipping charges are not refunded.
Returns & Refunds Policy
We want you to be happy with your order. Because most of our products are made to order, and many are
personalized, this policy explains exactly what can be returned and what cannot.
4.1 All sales are final
Because our products are made to order and many are personalized, all sales are final. We do not offer
returns, exchanges or refunds because you changed your mind, chose the wrong size, color, style or quantity,
or no longer want the item.
The only exceptions are items that arrive damaged, defective, or not matching your order, as described
in sections 4.2 and 4.3. Report such issues within 7 days of the delivery date
recorded by the carrier. Contact us first at [email protected]; do not send anything back before we
confirm, because unauthorized returns cannot be identified or refunded.
4.2 Non-personalized items
Non-personalized items, meaning stock garments or products printed with a design from our own catalog and
not customized for you, are also covered by the all-sales-final policy above: we do not accept change-of-mind
returns for them.
We will replace or refund a non-personalized item when, within 7 days of delivery,
you report that it:
- has a manufacturing defect, such as a hole, a broken seam, a defective zipper, or a print that peels,
cracks or washes out under normal care;
- arrived damaged in transit (see section 3.6); or
- is not what you ordered (wrong item, size, color or quantity).
To be eligible, the item must be unworn, unwashed and unused except as needed to identify the defect, and you
must show proof of purchase, such as the order number or the PayPal transaction. When the issue is our fault,
we cover the return shipping; otherwise no return is required and we resolve it based on the photos you send.
4.3 Personalized items
Personalized and made-to-order items, including items printed with your artwork, your text, names, numbers
or dates, and items in non-standard sizes, are produced specifically for you and cannot be resold.
We therefore do not accept returns, exchanges or refunds for personalized items when:
- You changed your mind after approving the proof.
- The wrong size, color, garment style or quantity was chosen on the order.
- There is a spelling, name, date or number error that was visible in the proof you approved.
- The color or print position differs slightly from your screen, within the normal variation described in
the Terms (section 2.8).
- The item was worn, washed, dried, ironed, altered or damaged after delivery.
We do replace or refund personalized items when:
- The item has a manufacturing defect, such as a hole, a broken seam, a defective zipper or a print that
peels, cracks or washes out under normal care.
- We printed something different from the proof you approved, in the wrong color or wrong position.
- We sent the wrong item, the wrong size, or the wrong quantity.
- The item arrived damaged in transit (see section 3.6).
4.4 How to start a return: step by step
1. Email [email protected] within 7 days of delivery, from the address used on the
order, and include: your order number, the item and size, the reason for the return, and clear photos
of the item, the defect and the packaging where relevant.
2. We reply during Monday to Friday, 9:00 AM to 6:00 PM CST, usually within two business days, with a return authorization and,
where the return is due to our error, a prepaid label or instructions.
3. Pack the item securely so it is not damaged on the way back, and include the order number inside.
4. Send the parcel to the return address we provide in the return authorization, using the method we indicate. Keep the tracking number and the
receipt until your refund is confirmed.
5. We inspect the item when it arrives. We may take photos for our records.
6. We tell you the outcome by email: approved, or declined with the reason.
7. If approved, we issue the refund to the original PayPal account.
4.5 Refunds
- Refunds are issued through PayPal to the original payment method, in USD, and normally within
a few business days of approval. PayPal can take additional days to post the funds to your account or
card, which is outside our control.
- We refund the item price. Original shipping charges are refunded only when the return is caused by our
error (wrong, defective or damaged item).
- Return shipping is paid by us when the return is caused by our error; otherwise it is paid by you.
- Because payments are processed by PayPal, we cannot refund to a different card, bank account or person.
If your PayPal account has changed, contact PayPal.
- Currency conversion differences and PayPal's own fees are not refunded, as they are not amounts we
receive.
4.6 Exchanges
Because all sales are final, we do not offer exchanges for change-of-mind reasons. When an item arrives
damaged, defective or not matching your order, we replace it with the same item, subject to availability, or
refund it. If a mistake in a personalized item was ours, we produce a corrected run at no charge; if the
mistake was yours (for example an error you approved in the proof), we can produce a corrected run at our
normal price.
4.7 Cancellations
- Orders for non-personalized items can be cancelled any time before they are dispatched, with a full
refund.
- Orders for personalized items can be cancelled or changed any time before you approve the proof or
before production starts, whichever comes first. Once production has started, the order cannot be
cancelled, because the product cannot be resold.
- To cancel, contact us immediately at [email protected] or +1 737 428 4330. Email is the fastest
written record, so please also email if you called.